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Glenn - Seems you are a highly knowledgeable a person, something beyond the comprehension of poor earthlings like us, why are you wasting your valuable time here?

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Easier to just do a system restore. After watching the Youtube video of the conversation with Online PC Care after they called me I decided to ask them about it. Avira AntiVir Personal Free anti-virus and anti-spyware on-demand scanner, detects and removes more than viruses and trojans. In we discovered ransomware that was imitating the FBI in hopes to extort currency from unsuspecting victims. We coined the term FBI due to.





You can read about the steps Microsoft is taking to promote online safety and pursue cyber criminals, by clicking on the link below:

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Thank you, thank you, thank you! And if you're doing anything financial online, you deserve to be robbed. Run Ccleaner — http: But most of the people those without knowing how to use these tools and techniques, how to remove unnecessary programs and services in the Task Manager for Windows users may still need to use those Anti-Virus softwares. Now, if I mention this it is to share my surprise when discovering that updates I had decided to hide do not appear when I run Windows Update c: He then phoned again the next day, but I hung up. Did a quick search and came up with this and a few other sites proving a scam.





November 20, at 2:

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You let physically someone sit down and use it? They have my sincerest wishes for good luck and good outcomes. Expect this to take a lot longer than usual. Now I still have the Toolbar on Google and I cannot remove it. More recently, I and several people I know have started getting annoyed with somewhat frequent Windows Explorer crashes. Mike, coming from an antivirus company I must say that I agree with you in principle. Windows defender is useless and finds nothing.

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I want to remove it!!! Proposed as answer by jmidnite Monday, February 28, 3: Tuesday, February 15, 6: Monday, February 28, 3: You shouldn't force your customers into something! Why not forcing customers to install Outlook?

There might be a chance that someone is going to buy Exchange because of that! I doubt someone is going to deploy SharePoint just because of the tiny little systray symbol! Only thing you accomplish by this politics is making customers angry!

Thursday, March 03, 4: Just another way for you to be stalked by your own computer. Saturday, March 26, 3: Thursday, May 26, 3: Anyway, hope this helps someone else get rid of this annoying program.

Thursday, June 30, Monday, July 11, 4: She bought MSO sudents and facatuly version so she could do a few things at home. Sunday, August 28, 3: Monday, October 03, 6: Wednesday, October 26, To hell with all this stupid garbage.

Thursday, November 24, 5: Sunday, December 04, Wednesday, December 14, After trying and hating Skydrive, I switched to Dropbox. Wow what a difference! Sunday, December 25, 1: The post by agressiv2 worked for me, Cheers.

To find your GUID: Tuesday, January 24, 3: Thursday, March 08, Cheers to customer unity! Sunday, April 15, 3: Edited by jpf22 Wednesday, April 18, 1: Wednesday, April 18, 1: Sean Fr I agree with many people who said that there should be a way to uninstall it, not just disable it.

Edited by Juanal Monday, June 11, 2: Monday, June 11, 2: If Microsoft truly had their customer's best interest as the priority, we would not have these reckless holes in our systems for any desiring adversary to intrude our systems.

That raises the question of whose interest is priority to Microsoft? Is this really about 12 year old girls sending butterflies to grandma and that's more important that American industry?

We use computers as tools to conduct business. Microsoft should make a business class system and a social system and let users decide which they want. Proposed as answer by hmmmm Thursday, June 21, 4: None of the offerings here have helped a stitch for me, so here's my offering to the thread and forum: Proposed as answer by Juan C.

Santana Friday, August 03, 8: Friday, August 03, 7: Wednesday, August 08, 4: Well, I can give anyone interested the final solution that I found: Thursday, September 13, 8: OfficeSyncProcess Hope this helps any future readers.

Thursday, October 25, 1: Thursday, November 08, 8: Tuesday, December 04, 9: I have tried the registry hacks, file renames etc. Sunday, December 23, 4: TXT - edit in notepad: Proposed as answer by jgallott Friday, August 09, 2: Thursday, July 04, Tweaking msconfig because of this crap is really painfull in central management enviroment with computers.

I want remove download icon from task bar, but not to kill Sharepoint possibilities. Friday, July 05, 6: Friday, August 09, Friday, August 09, 2: Thanks for your comment about this annoying bit of software now being in Scheduled tasks.

Saturday, August 10, 9: Don't you know that MS has turned into Apple. You don't to do what you want. You get to do what MS tell you. Careful with that VAX Eugene. Saturday, August 17, 3: Saturday, August 17, Worked perfectly, thank you.

Thursday, August 29, 5: Monday, September 16, 1: To disable via group policy: Proposed as answer by jgallott Tuesday, October 08, 3: Tuesday, October 08, 3: Edited by Ceej13 Friday, October 11, Friday, October 11, Almost daily I have multiple files that need reolution when they are not files I have changed.

I am losing too much time fixing problems that should not be. Thursday, October 24, Saturday, November 23, 1: Wednesday, January 29, 4: Over 2 Years later and office still trying to force upload center on us..

He then asked me if I had a desktop or a laptop, which I thought was weird. He asked me to run assoc from a cmd prompt and verify I had the zfsendtotarget value. While he was reading it out I googled it and found this article.

I go a call today from John Morris supposedly from Megabytes Solution in Miami following roughly the same format. Told him to email me full details and I would take it further. He then said that by the time I got the email my computer would not work!

Received a call today from an East Indian woman reporting that my computer was downloading and sending errors to their webserver. She stated she was with Window Service Center, and she was agent She tried to pressure me into going to my computer so she could remote to my workstation and provide assistance.

I explained I had seen no errors on my PC recently, nor had I seen any error messages with the prompt to send the errors to Windows. She explained these types of errors did not generate that prompt. I asked if I could call her back and she provided phone number Since I knew this was a scam, I called the number she provided after I hung up and it was the number to free Thank you for your posting.

I have the same experience on ammyy. I am in IT line. I try to pretend that I was really worry on my computer probkem. I told them that my computer has a lot of problems. Man, please be realistic.

In the world, nothing would be FREE. One thing, I think that Ammyy is just be a tool that the scammers use to gain access to computers. We need to be careful about what we say as we would not want to harm the reputation of a good company.

It is the people making the calls, what they call themselves and the tricks they use to deceive people that is important. There is more advice on this problem on the Microsoft forums: This happened to me yesterday. I am in South Africa so it is obviously happening here too.

I received a call from a heavily accented woman saying she was from Global ET technician protection they help windows operating systems and they have detected viruses on my computer. I stupidly gave them access to my computer, where they showed me all the warnings of corrupt files, but i must not worry they will fix it, but only if i choose a security package of 1yr, 2yrs or 5 yrs.

Thats when i realized it was a scam. The woman was very persistent even saying she would hold while i phoned to ask my husband if loosing my computer is worth it cause according to her in less then 2 months its going to crash.

I then put the phone down and turned off my computer. Phone number she gave me was No need to turn off the computer. Asked if there were any error messages on a certain area and there was and she told me a technician will now assist but I have to give them access first.

Then I just hung up. Just got the call, September 15, I participate with Microsoft playtests and software trials trained monkey so I thought at first it was legit. He went through all of the tells that my computer was doomed and spamming the world wide web with viruses.

When he directed me to the aammy. I said get off my GD phone and stop trying to scam me. I called back and they actually picked up but when I asked for Dennis, the guy asked if I wanted to talk to Patrick? Thanks for the alarm.

Glad to read your site. Had a call from microsoft and kept them going for 40mins. Told me they were from microsoft, and that I need to take our the extended warenty they were offering. But they needed a credit card, a cheque was no good.

Told me my computer was going to crash in the next 30 mins. Have to give them points for persistance, and it sounded like there was a whole room of them in India probably. It got more and more obvious to me because i know my stuff.

I hung right up when i found this page and started reading. They phoned my sister at work and i asked them how they got the number they have an excuse for almost everything. I just got off the phone with these same scammers who said they were from the company megabite solutions and that they were authorized technicians from Microsoft.

They were feeding me all the same stuff you have posted above and trying to make me real scared about the amount of viruses I supposedly had. I ended the call when they directed me to ammyy. They also gave me the number of 1 to call back when I was ready to work with them.

Everything about this screamed of a scam to me and I wanted to do some investigations first — so glad I did. That is interesting, as I had assumed that all of these companies had not real connection with MS at all. Nice to know that MS is taking action to try to stamp out these scams.

Do they still have access or can I stop them? Was that what they were after? What should I do now to protect my PC? Close the connection if you have not done so already. If in doubt remove the ethernet cable or hit the wireless button if you are on a laptop.

Then look for signs that the access to your PC has stopped. Close down any remote desktop programs that may be running still. If you have anti-virus run it. If you do not have AV then install Avast! Obviously will need to start Internet connection again or plug the ethernet cable back in.

What do you mean exactly? You let physically someone sit down and use it? Or did you follow instructions given to you over the phone by these scammers? If you can just provide the web site URL they made you download the program from, that would help to identify what program you should un-install.

Sorry Blake, but it is a scam. If you are told that your computer is sending warnings when it is not, that your PC will crash within days when it will not, that you have malware when you do not, and the way to fix that is to purchase some software that you can get for free, then that is a scam.

It is the same old scam or putting fear into people to make them part with their money. Cold calling, worrying the client, building trust we are Microsoft reps etc. If it was not then the police would not have shut down many operations already, domains would not be constantly changing and the calls would come from real PC support businesses not massive call centres in India with people reading from scripts.

I have done cold calling myself I did not enjoy it, I lasted 2 days as a student and went back to washing dishes after, so I know how the deal works. Just had a Indian guy on the phone for 25 mins saying he was from Micronix and they were afiliated with Microsoft asked to confirm my CLS ID and said my operating system needed updating and i could pay through pay pal, switched my internet off when he was asking for the information, this is a total scam and now they are using paypal to get payments its a bit strange beware his number was Re last comment just contacted paypal fraud dept and yes they are aware of this scam people are giving them there paypal emails and they are emptying there accounts have given them the phone number they used as before beware.

Just had the best call yet. As usual I was told that my computer was sending error reports due to malware. So I asked when it had sent reports, and the lady said during the last week.

So I asked for specific dates, and she said all the time. I then told her that my computer has not been switched on in 2 weeks. I asked her to admit that she was talking complete nonsense but she hung up on me. A sure sign of a scammer!

So I bit… almost all the way. I immediately went out and purchased and ran McAfee Internet Security as well as Microsofts free virus, spyware, malware. Install a firewall so that if a program attempts to access the Internet it will have to ask first.

Hopefully that will suffice. I am not a security expert by any stretch of the imagination though! Ideally run some scans from the likes of Malware Bytes too. Run CCleaner another free temp file remover to get rid of anything that may be sitting in a temp file.

As a safe option you could first delete any saved passwords from browsers and then run CCleaner again to ensure any possible temp files are removed. Hopefully that will be enough. If there is no data worth stealing then you are OK, just monitor and run regular checks.

Their calls are coming to Hawaii now. I hope they ran up a good phone bill on their international call. However, they did tell me that my software warranty had expired although they could not name the software or the date of expiration.

I let the phone company know, but that may be useless. I actually had another call yesterday. I have stopped noting the names down now. This one I again asked when they had received the errors and then told them that I have not had Internet access for the last 6 months.

He asked me if I was sure …. As for the cost of calls, I assume that they are just very very cheap lines. You can call the other side of the world for 1p a minute now, these call centres probably have even cheaper tariffs. Practically free to call anywhere.

Thanks for this helpful information. This caller identified his company as Megabite Solutions. After the aforementioned scare tactics, they directed me to a message on my computer saying that my security warranty had expired. I was not aware of any such thing, and thought my McAfee Internet Security was protection enough.

I owe you a pint. They claim that they have linked my computer to my phone number with class ID So how do they get my name? Ask them for the IP of your computer find your own at http: I got a call tonight from a guy with a heavy East Indian accent.

He was using the same clsid scam many of you have experienced. I listened to her up this point but got worried about it probably being a scam and googled before going ahead. Patrick, I would guess that this is a coincidence. I am sure that your name must be on some databases.

Any business you have dealt with may have sold a contact database of their clients. I have a hunch mine was shared by a less than honest telecommunications company. I definitely think wasting as much of their time as possible is the best approach.

Left the phone on the table for 10 minutes. Then I told him I needed to go to the toilet. He hung up after that. Ooh, I like that Adam, I will use that one. They are always surprised to learn that my computer is already switched on, I guess most people do not sit in front of their PC all day like I do!

I just had a call today and I questioned them repeatedly about wht they were calling for and what kind of messages they were getting, but unfortunately I had tried to change my antivirus and have been having a lot of problems.

I thought maybe that was what it was about. I let the have the remote access. Sigh… Sometimes I would like to just kick myself. Anyway I hope that They stay away, but who knows. I must be on all their lists as I am getting at least one call per week.

I have given a range of responses. I have simply played along but rather dumbly. I have said that I cannot carry out their instructions as the computer is in a different building from the phone, and no, I do not have a mobile phone.

I have said it is a dog resue kennel, what sort of dog did they want that made him go spare! I have said sorry, I cannot put the computer on as we are in the middle of a power cut. I have said I welcome their call as I am testing some new anti-hacking softeware for Microsoft which will backfire and destroy the harddrive of any computer that hacks into it.

Having assured me that she was not trying to hack into my computer, she did not stay on the phone long enough to try it out. Yesterday, I said how nice to hear from you again, you rang me yesterday.

That was the shortest phone call ever. Now, what can I tell them next time? Kel, bring up your System Restore window: Find the date they got you to install the remote access program. On that date it should show you the name of the program.

Restore your system to the time before it was installed. After doing that you should run a complete virus scan. Maybe next time, pretend to install the remote-access software, and then tell them you are getting error reports from their computer saying they are infected with viruses.

Called my workplace, claimed that my computer was registered with his company and he wanted to walk me through the disinfecting process. Was brazen enough to ask for my personal phone number before I hung up.

I just got a call from folks running this scam and went along until they wanted me to enter a website address in the cmd line. He was supposedly living in Los Angeles. I finally asked him what his zip code was and he balked and hung up.

He told me my name. I told them I was very impressed. They were not so impressed with me though when I was offered a choice of putting my PC right or giving them access. I chose the former and they hung up.

We have a TPS barring sales calls, so we do not get so many silly calls these days. When my wife picks these up she offers to sell them some rhubarb from our garden. Had a call from someone with a strong Indian accent calling himself Justin, strange they all have English names, said he was from 24 hours support and that I had downloaded something that could harm my computer.

I asked what company did he represent, to see if he mentioned by internet service provider, he said 24 hours computer support, I told him he was talking a load of crap and hung up. To be sure I did full anti virus and malware scanz which detected some adware trackers.

Shane Robinson — u guessed it Indian voice — gave me a telephone number and web address for a company called E Tech — which looks legit but his pitch was the same as many others i have received so i informed him that I would be passing the information to the police since i believed it to be a scam — guess what he put the phone down!!!!

I just spoke to these people. I asked for exact details of the error codes they had received. They tried, quite forcefully, to make me switch on my PC. When I asked for more details of the error codes they switched phone operator.

The next person said they did not have error codes to give, go and turn on my PC, blah blah blah. I laughed at this. The phone call then took a bit of a strange turn, with him telling me off for laughing at him.

Just over 15 minutes on the phone. Instead of getting annoyed by these pests, we could turn the tables and make this a bit of a competition. That sounds like a plan. Baring in mind that I kept them going for 15 minutes without going near my PC, I think I am in with a shot of getting the title.

I have updated my name accordingly. This is a great idea. Seeing that the only 2 people that are currently timing their efforts are called Andy, may I suggest that an initial is used to avoid confusion?

I will try to remember to note the time on the next call I get. Andy1 sounds better, a bit more important than Andy2. In fact, I feel a little left out, without a number after my name. You set a high target already sir.

I am going to have to devise a cunning plan. Time to bust out the old Blackadder DVDs for inspiration! Lol, I am not going to go and change the name again. If they phone me up in the early evening, I wonder if that is possible?

Self deprecating as ever, I chose 2 because you Andy were here first. Think of me as a movie sequel. I got another call this morning in Hawaii. I informed him that I knew it was a scam and that I would notify the police if they called again.

Just took yet another of these wonderfully helpful calls. This is more or less the gist of what was said:. I have details of malware and viruses which are on your computer, can you please turn it on.

You have a list, where did you get it from? Your Service Provider Me: Oh, thanks very much for calling. Has someone stolen my Internet? You have viruses and malware, I can help remove them. Where can I buy a new Internet?

You said that someone has stolen my internet, where can I buy a new one? Where is your office? Can I have your phone number so I can call you back later? Him 7 …… Me: Thats not a manchester number Him: Sounds like an international number over Skype or similar?

At this point I made my concerns known to him and he hung up. Not quite 15 minutes, but with a bit of practice get enough calls to do so I could be a contender. Maybe not quite 15 minutes, but the quality was there. If anyone can beat the reply I once got that even though my PC had been switched off for a month it could still send messages, then that would be good to hear.

Lol, I like that. I wonder if there is a suitable youtube video of someone in a dizzy panic that we could just play at them over the phone ….. Maybe this will work, just because he keeps talking and laughing ….

Keep up the good work. By the way, just in case, where can I get a new internet if mine gets stolen too? The way things are going a billion Greek drachma will soon be legal currency, and will just about buy you a network cable to connect to your router.

I spent about five minutes with him talking slowly and faintly so he was forced to ask me to repeat myself several times — I hope I sounded like an old geezer. Sir do you have a computer?

Yes sir, do you have a computer? Can you turn on your computer? Can you go upstairs and turn on the computer? Sir, do you have a laptop? Yes, is your computer a laptop or a desktop? Sir, can you turn on your computer?

Sir can you turn on the computer while I have you go to a site? I can not talk on the phone while I use the computer. Sir, do you have another telephone where I can call you near the computer? Sir, when you use your browser on the internet you are sending out viruses.

Sir do you have another telephone line where I can call you near the computer? Hi, I have had so many of these calls. Thing is they ask for my step sons father every time who sadly died 4 years ago. Each time they call and one of my lads answer they get upset at having to tell them that thier father is dead!!!!

I have told them so many times but they just keep calling. The last time they called a very pleasant lady from MSN protection, said that they had had an error report sent to them from my computer and asked if my computer was very slow.

I replied that it probably was caused by the amount of porn I watch!!!! These cnuts rang me and before I did anything I quickly googled this CSLID — am pleased they said that as it gave me a quick hit on google. Time to unplug again!

Anyway, thankyou so much for this info — I did ask the lady on the phone whether she had children, and whether the ends of scamming people halfway across the globe is a justifiable way of putting food on her family table…. This scam made it to Radio 4 — http: I guess that they did have full access to your PC?

Did anything get installed or was this just a case of buying for something that you never received? To be safe I would suggest running Malwarebytes in safe mode press F8 when booting up — http: If you can do a full windows reinstall that will definitely solve the problem, but then you need to backup all saved data etc.

I recently reinstalled Windows, amazing how much stuff is on a PC that you need to keep backed up. Just had another one. I feel like I let myself down a bit — only 7 minutes 8 seconds. He instantly hung up.

But today I encountered a rather more persistent gentleman who called back twice after I put the phone down on him. The third time I played along with him for a while, and let him take me as far as looking up the zfsendtotarget clsid.

When we got this far I said that I still had no evidence that the call was genuine, and after a while about 10 minutes, I think, I said I had had enough and put the phone down. It will remove most any recent Norton program after which your PC will need to be rebooted.

As Leo and most other techies recommend, do NOT run multiple real-time anti-malware programs on the same PC as they will at a minimum fight for resources and can conflict with each other to cause operational problems.

Note that Comcast offers to its Internet customers for free the rebranded Norton Security Suite which is essentially the Norton program. Each year since Comcast has upgraded the program at some point after the retail version has been released.

They currently offer the version as of today, The Norton offering has been available as a standalone ever since Comcast switched from giving away McAfee. I currently await to see what Comcast offers going into, as Symantec has revamped and simplified its Norton product line greatly.

I did run the Norton beta on a test PC for a handful of weeks but the beta is no longer available. Comcast has announced recently that they are doing away with the ConstantGuard — I describe it as umbrella code — that really does not do anything new but hides the Norton name behind the ConstantGuard user interface.

In other words, crapware. My History with Norton I have been a fan of Norton since the s, not that I have always been happy with it in the past, but I believe it offers the best protection. The Norton Anti-Virus engine has consistently been at the top of the reputable head-to-head comparisons of anti-malware software for years.

My recollection is that, in the early days of anti-virus software, IBM had a great team with a superior program. Norton bought it and rebranded it as their own. In time, the program became more complex as it adapted and grew to fight more challenging attacks and malware.

While I cannot and will not attempt to speak for Leo, I can share some issues I found while working with Norton. During those years, Norton became quite buggy when it came time to move to a newer version, switch product lines, or simply reinstall or uninstall.

But the protection was IMHO still first-rate, scoring higher than most other well-known programs. In, the Norton product based on Norton Anti-Virus and found in Internet Security, and now just Security was redesigned and rewritten.

It was much faster to install, it added less time to bootup, the updates were less impactful on other foreground applications. I still found, though, with the Comcast branded Norton Security Suite that their version would be released in the fall of a year and that that installation version was never updated.

The worst I recall was about eight updates and six of them required rebooting. I also favored the bundled Norton when they included a backup utility when Windows Home Editions did not offer that utility.

I recommend it as it seems to have a smaller impact while it provides real-time protection. As well, Microsoft is not trying to up-sell anyone to a fuller version. Note that I have seen Defender root out a virus that even Norton missed.

In other words, I do not believe that any anti-malware program can catch all problems, even if they are fully up-to-date. And some may catch problems sooner than others. That one would need to search for and download a separate tool to do so still bothers me a lot.

It also suffers from feature-itis — as many of the name brand security suites have — trying to do more and more that has less and less to do with actual security. Speaking in generalities now not specifically Norton all those additional features and options and such, turned on by default no less, frequently serve to slow machines down, interfere with other operations, and just generally confuse the user.

I just recently uninstalled a different major package from the machine of a friend because the anti-spam portion of the tool was apparently impacting the performance of her email program quite seriously. In my mind those are two different things, and best served by two different utilities and even two different approaches.

I have found that the times I am using Norton years ago, norton and now norton antivirus provided by my isp that I cannot use restore points. When I had a hard drive failure while using, I was told nothing could be salvaged because of Norton goback.

You may want to explore some other options besides System Restore. Although it does work well sometimes — it will often fail when you really need it. More in this article: I had no problem uninstalling NIS. I started using Norton back in I later learned that that was the year Norton really stopped being a resource hog in a big way.

Norton has worked very well for me over the years. I am having a situation in Google. I have Windows 8, actually I think it is 8. It will open all kinds of recipes. This is so annoying. And I continue to receive the message … is not responding, them that has to be recovered.

For instance, if I want to open my email, or bank account, what ever, it always says … is not responding. I have performed a system restore, but van only go back to October 3. All my temporary files have been deleted.

This is driving me crazy. Thank you for your time. I know you are very busy and I appreciate you being there for everyone. My internet explorer Windows 8. Every time I access something from Google on Internet Explorer, it locks up saying the program is not responding.

This is a fairly new computer. Has actually acted like this almost from day one of my purchasing it brand new from the store. Hope you can help. Also, I could not find window defender in the control panel as you mentioned in one of your articles.

Thank you for your assistance and hope to hear back from you soon. This article on Ask Leo! As for the antivirus question. Running more than one AV program at a time can cause problems.

I pay for Norton and they say my machine is clean and tuned up; I ran a scan by Spyhunter and it says I have pieces of malware. Not all anti-malware tools catch all malware, but some will over-report as well.

Thank you, Leo; it certainly did say malware but I guess that is a catch-all term. When I spoke to Norton, they simply stated Spyhunter was plain wrong, that my PC was clean and tuned-up and then uninstalled with my permission Spyhunter along with CCleaner and Smart Defrag on the grounds that they would interfere with their software.

I guess that could be true. I personally am comfortable with Avast. The free version comes with a cost: That actually gives me confidence that a lot of people probably take the bait and help finance a good product.

And if you do pay for it, you even get rid of the commercials. I just updated CCleaner to v 4. Or you can use winpatrol to change it and monitor it. You can prevent also prevent this version of CCleaner from performing automatic cleaning by opening CCleaner and clicking on Options and then Monitoring, and unchecking the boxes for Enable System Monitoring and Enable Active Monitoring.

I recently recovered a friends computer from a Cryptowall infection. It was the worst infection I have ever seen. I think that it counted up over 20 viruses and trojans. Like usual, I used Malwarebytes and it took care of most of it, but not all.

So I ran Windows Defender which the malware had shut down and got several that Malwarebytes had missed. The point is that no software is guaranteed to fix it all. After an infection like this one, your computer may never be totally the same as before.

I am going to wipe this particular computer and reinstall it from scratch. I have already educated my friend in the intricacies of keeping image backups as a way to avoid this kind of scenario.

Some was on a backup, and some had been copied to OneDrive. But the family pictures that he really, really, badly wanted are gone forever. I wanted to add one thought. Both Malwarebytes and Eset offer free 30 day trials with completely working software.

This allows using it without needing to pay for it. But let me add — in order to encourage this kind of responsible behavior on the part of vendors, make sure that you encourage it by buying a product from them if you are going to buy something.

It just makes sense to encourage a business plan like this. Reading this horror story about family pictures lost forever, I wonder, does a virus e. Cryptowall as that is the subject here actually delete things or overwrite them — in which case, are they retrievable through some Undelete program?

Some go so far as to wipe free space, delete file history, shadow copies and the like. Cryptowall is very professional. The shadow copies were gone. Cryptowall encrypts a file, then deletes it and wipes it.

Actually, it seems to do it in batches. In this case it was interrupted and had a bunch of files that were encrypted but the originals were still there. You could tell how far it had gotten. It takes a long time to encrypt a big batch of files.

He actually made a back up of his accounting data while this was happening and it survived because he shut down his computer. It was a really odd situation, to say the least. Cryptowall apparently shut down his Windows Defender then loaded up the computer with malware.

Never saw such a mess. Spybot was good in early days, but not any good now. It has gone downhill, and the latest version adds some bloat like shredder etc. Org is not recommending it now. And Ad-Aware has become a full fledged antivirus now.

Though it is not good av at all. I think leo should have a look on where do spybot and Ad-Aware stand now. Maybe this article will help: So my mind is out of bug now…hahaha Thanks… and i hope it works and dont dispoint me for having to chose …….

I use BitDefender Total Security on all my workstations, always the latest version, current is for all BD products. Three free Windows applications XP onward that will greatly help protect against ransomware are:.

Alert, with CryptoGuard — http: I have these applications running on more than a dozen Windows boxes, from XP through 8. I have a life time subscription to it. Following these recommendations, I have one question: I have installed MSE as my real-time antimalware software, and for stand-alone scans I have installed AVG free, spybot and malwarebytes to be run weekly or every two weeks and to have them on hand if needed.

Is it enough to update these stand-alone scanners before my scheduled scan every week or every two weeks or should I have them update daily? Since you only run them on demand, updating the AV program before running would be as effective as updating more often.

I started with Noron Anti-Virus and I remember getting only one virus.. Later I moved up to Norton Internet security and have had no problems since. On a scan it een finds riska embedded in.

I checked my trash and spam folders an nothing there. Chrome, Gmail, Nod32 and Malwarebytes has been a winning combination for many years …. Thanks Leo, I always enjoy your articles. I remember way back when the Melisa, or other similar, virus was a BIG thing, and, after some searching, I discovered that my computer running Windows 95 was effecively imune because I had installed a particular Important patch 2 YEARS before!

It was before Windows auto update was implemented. Since then, I visited Windows updates site religiously untill the automatic update came, then set that to always check AND install updates.

Every times anybody ask me for a recomendation for an antivirus, I give at least 3 recomendations and tell that only one should run at any given time. It removes a lot of unwanted software installed along with many freeware programs that MalwareBytes and other antimalware programs miss.

If the malware blocks the download, you can download it on another computer. I can only stand by what Leo says here. But there is one very important piece of security software missing: It is free, open source software.

Here is the source code:. I would say that it is probably the fact that for Linux this has been largely automated that adds to the relatively virus-free linux environments: Most malware you install yourself.

It very rarely gets onto your machine by vulnerabilities out of your control. What I find fascinating and perhaps somewhat disturbing is that no small number of those infections also require explicitly bypassing some kind of security related prompt or warning, most commonly UAC.

Malware which would do an end run around UAC would be extremely rare. What good is UAC if people just click through? Work well together without any conflict. These folk are the most vulnerable — of course, few of them bother to read advice from experts like Leo.

That said, I recommend a three-fold set of protections for the computer itself: Even the computer illiterate can use it safely. Kaspersky is also solid as are a number of those mentioned by others commenting on the article.

Otherwise, keep your eyes open for rebate deals from frys. Frys has deals almost every week. And Norton does honor the rebates. You can download the free version which you have to run manually. The Premium version runs in the background and you can schedule scans.

Having it running in the background and it is compatible with just about every Internet Security or anti-virus program has caught a few threats. It does a great job of removing cookies and some threats.

The Professional version runs in the background and you can schedule scans. The license covers 2 computers. Between those three programs, your computer will be pretty darned secure. Doing so can cause conflicts, system instability and is really a waste of both computer resources and money.

A much better alternative is Zemana AntiMalware. Norton makes very sold products, but a good free antivirus should provide enought protection for most people. I just got a new used computer and the store put on windows 10 with Windows defender.

I write poems on a poetry site and download pictures to illustrate my poem. When I have done so, I then delete them. I then have to wait a while and go back later and do it. What is the story? There are people out there who do not, for whatever reason use E-mail.

Once a day, once a week? Currently, OpenDNS protects only against Conficker, some ransomware and a single zero-day Internet Explorer exploit — which represents only a very, very small subset of the threats that are out there.

Leo you have been using a Mac for several years now so how about answering this Security Software question for people with Macs. Here is an article on that. But Mac users would be wise to be as cautious as possible.

At least for me. I use no additional security software. While it certainly makes sense to use an antivirus product on a Windows-based system, common sense should prevent it from ever needing to spring into action.

So it entails some training. I have found that installers that use a temp folder may trigger it, or utilities that patch themselves into the OS for added features will also. The best solution to ransomware is to do regular backups, so that if your data becomes encrypted you have a backup you can restore from.

Read through just about everything. I used a dual-boot system on both of my machines: Tested them and they were lacking big-time! For Internet useage, I use Ubuntu Linux Linux can get into Microsucks with ease….

Those that make the switch from Microsucks have to re-learn many things, but it is worth it. So I installed Linux. The current situation of multiple distros with different subsystems, different dependencies and different core libraries — which are frequently updated in such a way to break apps — simply does not work.

What really matters to end-users is not so much the operating system, as the overall ecosystem of apps and services that it enables. Since XP is now unsupported, Microsoft will not support Microsoft security.

Most of the bad stuff gets on your computer with the aid of the computer operator. Actually for the time being they do continue to update the malware definitions for Microsoft Security Essentials, and I believe some though not all other anti-malware packages are still supported as well.

Windows Defender remains a solid, free anti-virus and anti-spyware package with minimal system impact, and should be appropriate for almost anyone. And, of course, this specialized crimeware is what you really, really want your antivirus program to be able to block.

A friend is replacing a very old desktop with a laptop. I agree with your comment about the use of a router as a firewall. Can it be installed at the entry point in the house for her ISP to cover the entire house?

I sent you an email about good virus scanners. It said to come here, but I specifically noted that these websites that you linked are blocked by my school policy. I need a virus scanner, as most of the people at my school downloaded things that are viruses.

Most antivirus programs disable Defender during the installation process. If not, it can be manually disabled under Windows Defender in the Control Panel. It may be wise to give AVG free a miss till they fix any problems.

You can fix this by changing a parameter in the Spybot settings. It takes a lot of effort and time to keep up with internet threats and I want the team covering my back to be able to keep up with that.

The detection rates of the best free antiviruses are the same as the best paid ones just have a look at the test results at AV Comparatives, and AV Test, and are better than the detection rates of many paid ones. Unless a paid antivirus has some features you really need, or you want to buy the paid version of a free antivirus to support the developer, there is little need to actually pay for an antivirus.

I regularly install free antiviruses on customers computers. For those that want to pay for their anrivirus, you should never buy an antivirus without testing the trial version first. Some antiviruses will cause massive slowdonws on some systems or other problems.

If you test the antivirus first, you will see how well it performs on your system, and if it causes issues you can try something else before you spend money. Most are based on an unpatched Linux kernel that is many years old.

The last time I saw any candid reference to Windows Security Essentials, a Microsoft person was reported as admitting it was practically no good at all, and should at best be used as a 2nd-tier line of defence.

I think that says enough. Have heard this as well, but professional routers are quite out of price range for the average consumer. I gave fake email so please post reply in this thread or link me to the answer elsewhere, BUT the link being in this thread.

If you are using your phone for tethered internet access, your phone is essentially acting as your router. Thanks for answering, Mark. If your phone is on the VPN, the traffic from your computer to the phone should be encrypted from the computer to the WiFi hotspot like it would with a router WiFi connection.

You should be able to find out by checking the WiFi hotspot settings on your phone. If the VPN connection originates from your phone, and you connect via a USB tethered connection, you data is still safe, because the data is going through a cable to your phone and not accessible through the airwaves.

Above, on December 18, at I urge you, Leo, to write about these tremendous products. I have a bank account with online Ally bank and received WebrootSecureAnywhere free. Was going to withdraw some money so I called them last week to ask what the minimum in my account had to be to maintain the free AV.

It blocked several potential bad web not porn sites. But if putting down your hard-earned dollars for a 3rd party, bloated internet security suite bolsters your assurance that you are as safe as can be — well, then all the best to you.

After Avast finished downloading and scanning, I turned off the machine. Next morning my computer would not open Windows. All I got was a grey screen. I demanded to speak to a supervisor and was told there were none available.

I was very angry and demanded that one call me. The agent told me it would be withing 24 to 48 hours. By the next day 24 hours later, I googled my problem and found some advice of how to start the laptop in safe mode.

I was then able to delete Avast and my laptop was again working, and even Microsoft Essentials was working properly again. Avast never returned my call. Just wanted to alert your readers that Avast may not be the one to try.

Unfortunately, that is normal for most free programs. They only offer support for their paid versions as it would cost them a lot to be giving support for free. How can i get viruse trough sms?

And will visiting porn site on phone give me such virus? That just sounds like SMS spam. Visiting some porn sites can potentially infect you with malware. Come on Ray, that article does not say you can get a virus from an SMS.

It says you can get a virus by clicking on a link in an SMS. You are not getting a virus from that email. You are getting a virus from going to an infected website or running an infected program. Praemonitus praemunitus, as they say.

While I agree that Windows Defender provides adquate protection, I find that it can cause very noticable slowdowns unless your compuer has a fast CPU. As a result, some people will be better off with a light third party antivirus as it will make their computer will run faster.

The Windows 7 or earlier? Tap on the Windows key, type Windows Update and hit enter. If the updates are not listed on the page, perform a manual check for updates. Click on "x important updates are available" afterwards.

Right-click on any of the Windows 10 related updates and select "hide update" from the listing. Doing so blocks these updates from being installed automatically on the system. There you find them all listed and options to re-enable them.

How to remove Windows 10 upgrade updates in Windows 7 and 8. Find out how to remove Windows 10 related updates from Windows 7 and Windows 8 systems. We need your help Advertising revenue is falling fast across the Internet, and independently-run sites like Ghacks are hit hardest by it.

If you like our content, and would like to help, please consider making a contribution: Comments nonqu said on April 17, at 8: I have ccleaner set to remove hotfix uninstallers. I guess I will be stuck with those. All six files need to be removed http: Go to start, left click: After the last line removal the Command Prompt asks for restart Type: Y enter for Restart.

After Restart go through the process again with the following line into command prompt. Bob said on March 13, at 3: Tonia said on March 13, at 5: Tonia said on March 13, at This is what helped me, maybe it helps you too: A fine apology to Lars might enhance your chance ;-D.

Phil said on May 20, at 1: Tom Hawack said on April 17, at Most valuable resume, thanks a lot Martin. Eli said on April 17, at 2: MartinPC said on April 18, at Martina Monique Weyanna-Riggle said on March 26, at Jeff said on April 17, at 2: Martin Brinkmann said on April 17, at 3: Dan said on April 17, at 2: Glenn said on April 17, at 2: Oh, it is a Powershell command.

Anonymous said on May 13, at 7: Glenn said on April 17, at 3: Could you point us the article you are blaming for breaking your updates? Also, have you had enough sleep the past year? You seem to be needlessly agitated.

Jeff said on April 17, at 9: Do yourself a favor and learn how to back up your operating system, and stop being childish. Decent60 said on April 18, at 2: Stian said on August 30, at 5: A different Martin said on August 31, at Sukhen said on April 17, at 3: Hi Martin - Thank you for your beautiful presentation.

Bobby Phoenix said on April 17, at 3: Well you could enable them again so that they do get installed after all when you notice issues. Sijon said on August 10, at 1: Thank you for the information on how to remove Windows 10 upgrade updates!

Martin Brinkmann said on August 10, at 2: Hi Sijon, generally speaking, yes you should be fine removing those two updates from your system. Tom Hawack said on April 17, at 5: DonGateley said on April 17, at SubgeniusD said on April 18, at 3: SuperCuek said on April 18, at 5: Corky said on April 18, at Ryan said on April 18, at 9: MartinPC said on April 18, at 7: Marieo said on August 5, at 8: Glenn said on April 18, at DonGateley said on April 18, at Corky said on April 19, at Jeff said on April 20, at Sukhen said on April 19, at 9: Anyway, what planet you are from?

Joseph Collins said on April 21, at 1: PhoneyVirus said on April 23, at 2: Stephan said on June 3, at 4: In these cases, manually do this in an elevated prompt: Figure out the package names: Bobby said on October 9, at 6: Jane said on June 4, at 5: This is just what I was looking for!

Jack said on June 5, at 2: There are new version of some of these Windows 10 upgrade updates: I came here looking for ways to remove the upgrade nag icon, but after reading this article and the comments, it appears that uninstalling the nag updates will leave us with a deficiency in improvements for the Windows Update for Windows-7 or 8 that we plan to keep, as pointed out by Bobby Phoenix: Roth said on June 6, at 5: DonGateley said on June 7, at 1: Stephen said on August 27, at Andy said on June 6, at 7: Hansi said on June 12, at 3: Travis Crincoli said on June 16, at 8: Biff said on June 13, at 9: Phil Champ said on June 13, at 6: MartinPC said on June 14, at 5: DonGateley said on June 15, at Burdell said on June 16, at 7: Jim in Montreal said on June 27, at 2: Ryan said on July 20, at 9: JeremyTesla said on July 21, at 4: I uninstalled the Windows 10 update notification gwx.

CjW said on January 4, at 5: Jeremy — Uninstalling and Hiding the icon may not be all that is required. You will need to change the Task Scheduler and add a Reg key: John said on July 30, at 7: Thanks Tried this comment twice, it seemed like it failed the first time I posted it.

Jeff said on August 8, at 6: TinFoilHatWearer said on September 11, at EBN said on September 12, at Petrus said on September 14, at 8: Meh said on October 8, at 3: Johnny Rotten said on October 8, at 2: Mike said on October 25, at 2: Mike said on October 27, at 3: Lars, Thank you for the email about KB I will attempt the fix later.

Martin Brinkmann, Thank you for a blog that contains excellent information. Jordan said on November 1, at JeremyTesla said on November 10, at 7: Thomas said on November 10, at 3:

996 test ping ccleaner removes cookies 4 kids torrent

That worked for me. I had to create a manual Startup-folder shortcut to get it to autostart again. Re last comment just contacted paypal fraud dept and yes they are aware of this scam people are giving them there paypal emails and they are emptying there accounts have given them the phone number they used as before beware. October 23, at 2: DUMB on my part…wasted several hours. Friday, July 05, 6: Thanks for sharing your expertise and knowledge.

Coments:

20.03.2018 Toshura:

Find out how to remove Windows 10 related updates from Windows 7 and Windows 8 systems. 5 free ways to clean up Windows We show you five simple ways to make any PC or laptop faster and more responsive. Here's how to use Windows' built-in tools to de-clutter your desktop and hard drive and make it go faster, and it won't cost you a thing.



10.02.2018 Voodoogal:

Had another call today from a firm telling me that my computer was generating errors caused by malware, which was caused because my security warranty was o. Jan 18, · This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more.



24.04.2018 Meztishura:

CCleaner is an application that works primarily with your PC’s registry (a repository of configuration information that other applications rely on).On a PC, the larger the registry gets, the more likely the computer slows down. I have recommendations for specific security software and techniques in various places on the site. Here's a short summary.



13.03.2018 Zuktilar:

Preinstalled software is evil. Two of my children received inexpensive Dell Inspiron notebooks for Christmas. They were loaded up with an incredible amount of preinstalled software, including Norton Internet Security, Google Desktop, Microsoft Office(!) cruft including a version of MS SQL SERVER(!), AOL, Quic. An international team of researchers, led by the University of Oxford, hopes their findings will encourage countries to stop using coal and turn to more renewable energy options.



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